The superior quality of our products and services is essential to our reputation and has enabled Agility to become one of the industry’s leading logistics companies. Agility is one team of 37,000 people focused on providing clients with unparalleled service quality and personalized customer service.
Our Philosophy
We offer unparalleled Service Quality and Personalized Customer Service by fostering a culture that promotes Continuous Improvement and Innovation through the commitment and contribution of each employee.
Quality is our culture and we take pride in our work. Our customers appreciate that we have tools in place to find the right solutions to meet their logistics needs. This can only be done from a company with a robust quality organization. Our Quality credo is demonstrated by everyone in the organization as we strive to realize our vision of providing Service Quality and Personalized Customer Service to exceed our customers’ expectations.
The Quality Program
The Quality team has implemented an extensive quality program responsible for developing and implementing a system based on fundamental principles that focus on customer, supplier and internal process excellence. The Quality team has implemented tools and processes that will enable our employees to:
- Provide a superior customer experience at every touch point throughout the process
- Reduce defects while simultaneously improving the speed of execution
- Improve business productivity
- Control total costs
The program is comprised of four main areas: 1. Process standardization; 2. Project management; 3. Measurable continuous improvement, and; 4. Training and audits. Process tools including the voice of the customer, base line performance, root cause analysis, risk mitigation, process mapping and cause and effect are just a few of the tools that have been implemented to drive effectiveness. This methodology not only ensures that improvements are made but also that they are sustained.
Because we believe in the importance of Quality, several countries are ISO certified, quality leaders are active in all regions and employees are trained in our methodology even when they are not a part of the Quality team.
At Agility, our commitment is to make quality our purpose in everything we do.
