Ericsson Stock & Inventory Management

Customer Profile

Ericsson is one of the world’s leading manufacturers and suppliers of telecommunications solutions. They have had a presence in Australia since the early 1960s and continue to be a major contributor to the Australian telecommunications landscape. Important Ericsson businesses in Australia are transmission, hardware services and warranty repair.

The Customer’s Challenge

Agility has had a relationship with Ericsson since 2006 and was providing 3PL services for its transmission business in Dandenong, Melbourne. The services included warehousing, pick and pack, inventory management and distribution. A dedicated facility and warehouse management system were established for the Ericsson account.

To manage their expansion, Ericsson needed additional storage capabilities in order to secure the inventory and reverse logistics for its hardware services and warranty repair sector. To find a cost effective solution, they turned to Agility to help grow their business and serve their customers more effectively.

Agility Solution

The Agility solution for Ericsson included utilizing our experts and their collective experience. Their extensive knowledge spans a variety of industries, and combined with our network of freight forwarding products, specialty businesses, and logistics expertise, we created a solution that answered the specific requirements of the Ericsson team. Supporting this telecommunications company required a logistics industry specialist with an international network, an appropriate storage facility and visibility throughout the supply chain.

Agility set up a facility at the Melbourne Airport with satellite warehouses in Sydney, Brisbane, Adelaide, and Perth, as well as Hong Kong, London and Los Angeles. The services provided by Agility included storage of 47,000 items for spares replacement and a full suite of reverse logistics, RMA services and a customized WMS tool to cater to the very specific inventory management systems requirements.

Agility also set up a dedicated warehouse team that service the Ericsson business in Australia, which is on call all year round in order to meet the critical needs of the customer. By bringing together the right group of people, IT and warehouse assets, Agility was able to provide the solution that was best for the customer.

Customer Quote

“Agility has met and exceeded our expectations in managing our very complex reverse logistics and RMA services. They have shown great attention to detail as well as professional logistics solutions."

Ericsson Australia

Special Services for Ericsson

• Dedicated facilities
• Customized WMS solution
• Inventory management
• After Sales Services: Reverse and parts logistics
• Dedicated account team