Orchestration for 20 tons of musical instruments
Customer Profile
Our customers are several American symphony orchestras, regularly touring throughout Europe, including the Los Angeles Philharmonic Orchestra, the Cleveland Philharmonic Orchestra and the New York Symphony Orchestra. The delivery volume per tour usually amounts to 20 tons of musical instruments – harps, cellos, violins, violas – plus boxes of the musicians’ personal effects.
Customer Challenge
Tight tour schedules and the check-in formalities for receipt and dispatch of the instruments had to be precisely coordinated with the tour manager, airlines and the trucking company. The first European concert is on the day after the instruments arrive at Frankfurt airport, and the last performance concludes barely 24 hours before the return flight to the US. Which is why it is crucial that the handling at the airport, the loading of the trucks and the customs clearance work hand in hand. Very often the last concert on the tour is on a Friday evening and the return flight to the USA on the Saturday night or early Sunday. In order not to miss the flight, the trucking to Frankfurt and the handling and packaging in pallets nees to be closely co-ordinated.
Agility Solution
For this task Agility relied on two experts from Canada, who were in direct contact with the tour managers and stage crew of the orchestra. They worked out the schedule with the utmost precision, in order to keep up with all the dates – be it for national trucking, international flights or the organization of charter flights. Agility manages the tours with specialist expertise, flexibility and commitment to meeting very demanding schedules.
Special Services For The Customer
- Import handling
- Customs clearance
- Palletizing
- Organization of charter flights
- Co-ordination with tour managers and stage crews